Privacy Policy

INFORMATION AND CONSENT

By reading this document, we inform you of how the data controller of the website collects, processes and protects the personal data provided through the website www.informaticayfuturo.es (hereinafter, the "Website"), as well as data derived from your browsing or provided through online forms and any other data you may provide in the future to the data controller through any enabled means.

You should carefully read this Privacy Policy, which has been drafted clearly and simply to facilitate its understanding, and to allow you to freely and voluntarily determine whether you wish to provide your personal data to the data controller.

The owner of the Website, as data controller of this Website and in accordance with the applicable regulations on personal data protection, Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), has implemented all technical and organizational security measures necessary to guarantee and protect the confidentiality, integrity and availability of the data entered, as well as to protect the rights and freedoms of Users.

OBLIGATION TO PROVIDE DATA

The data requested is, in general, mandatory (unless otherwise specified) to fulfil the purposes established. Therefore, if the data is not provided, or not provided correctly, we may be unable to attend to your request, without prejudice to your ability to visit and/or freely view the content of the Website.

The user guarantees the accuracy of the data provided and undertakes to report any changes made to it. The user is responsible for the data they provide and omit, whether voluntarily or involuntarily.

Completing the forms included on the portal implies the user's express consent to the inclusion of their personal data in the controller's database.

Should personal data of third parties other than the person completing the relevant form be provided to Informática y Futuro in the course of providing services, the user must, prior to its inclusion, inform such third parties of the matters contained in the preceding paragraphs, while guaranteeing that they are legitimately entitled to provide such data, taking responsibility for any failure to comply with these obligations.

FOR WHAT PURPOSE WILL THE WEBSITE CONTROLLER PROCESS PERSONAL DATA, AND FOR HOW LONG?

Depending on the requests and interactions you make, the personal data collected will be processed by the company that owns the website in accordance with the following purposes:

- To handle the requests you make to us, through the channels enabled for this purpose on the Website or through social media:

• Manage, process and respond to requests for information, suggestions and/or proposals raised.
• Attend to the user's request and/or queries.

Data will be retained for the management of the request made and, once resolved, for a period of one year.

- To contact you or keep you informed:

• Manage the sending of commercial communications about the company's products and services, in the terms indicated by current legislation.
• Inform you through social media profiles.

Data will be retained until you object to or withdraw your consent.

- For the promotion of products and services on the website or social media.

• Publication of comments, opinions and contributions made by users on social media and, where applicable, in the section enabled for this on our website.

Data will be retained until you object to or withdraw your consent.

- To handle incidents, complaints and claims you raise with us, through the address enabled for this purpose on the Website or through social media.

• Attend to, manage, process and respond to incidents, complaints and/or claims regarding the Website, products and/or services it promotes.

Data will be retained for the management of the complaint made or incident reported, for the period during which liability could arise for the owner of the Website.

- To manage online access to the client area, if this area is enabled.

• Managing access to the restricted area.
• Monitoring use of the private area.
• Resetting and resolving incidents related to the private area.

Data will be retained for as long as the relationship with the client continues.

WHAT DATA WILL THE WEBSITE CONTROLLER PROCESS?

The Data Controller may process the following categories of data from the data subjects themselves, depending on the request made:

• Identification data: name, surname, and ID/passport number.
• Contact details: postal/email address, landline/mobile phone.
• Financial data: data relating to bank card or account details in the case of contracted services.

Financial data (bank card or account details) will only be collected if the user formalizes the purchase of products or services, the legal basis for processing being the performance of the contract (art. 6.1.b GDPR). This data will be processed with enhanced security measures and will not be stored directly by Informática y Futuro SL, but managed through payment gateways certified to PCI-DSS standards.

If you provide data belonging to third parties, you declare that you have their consent and undertake to pass on to them the information contained in this Privacy Policy, releasing the data controller of the website from any liability in this regard. Nevertheless, the company may carry out the necessary checks to verify this, adopting the appropriate due diligence measures, in accordance with data protection regulations.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The processing of User data is based on compliance with a legal and contractual obligation, in cases of service contracting and product purchases, as well as on the consent we request from you when collecting the data. However, should you withdraw your consent, this will not affect the lawfulness of processing carried out prior to that withdrawal.

The consents obtained for the aforementioned purposes are independent, so the User may revoke only one of them without affecting the others. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

The processing of User data for commercial/advertising purposes is based on the express consent collected for this purpose.

The processing of User data to inform them about products or services related to those previously contracted through this channel will be based on the legitimate interest of the controller.

WHO WILL YOUR DATA BE SHARED WITH?

Data may be shared with:

• Service providers whose access to such data is an essential requirement for providing the contracted service (hosting companies, external servers, insurers, courier services, advisory/management firms, IT hosting or development providers, software management, etc.). Under no circumstances are such third parties authorized to process the data for their own purposes, such as sending commercial information or providing the data to other entities, without your prior consent.
• In addition, your data will be made available to the competent public administration if requested, in accordance with legal channels.

INTERNATIONAL TRANSFERS

In certain cases, Informática y Futuro SL may use technology service providers located outside the European Economic Area (EEA), which may involve an international transfer of personal data. Such transfers are carried out in full compliance with the General Data Protection Regulation, ensuring that personal data is protected through the adoption of the appropriate safeguards required by current regulations.

In this regard, Informática y Futuro SL guarantees that international data transfers are carried out only to countries for which the European Commission has declared an adequate level of protection, or otherwise, are formalized through the adoption of appropriate safeguards, such as the signing of the Standard Contractual Clauses approved by the European Commission, or equivalent mechanisms that ensure a level of protection comparable to that of Europe.

Likewise, in the case of transfers to providers located in the United States or other third countries, Informática y Futuro SL will verify that such providers offer sufficient guarantees in accordance with applicable regulations, which may include, where applicable, their adherence to adequacy frameworks recognized by the European Commission, or the implementation of additional technical and organizational measures.

Users may obtain further information about the international data transfers carried out by the Controller, and request a copy of the safeguards applied, by sending a request to the contact address indicated in this Privacy Policy.

USER RESPONSIBILITY

The User:

• Guarantees that they are of legal age and that the data provided to the data controller of the website is true, accurate, complete and up to date. To this end, the User is responsible for the accuracy of all data they communicate and shall keep the information provided duly updated, so that it reflects their actual situation.
• Guarantees that they have informed any third parties whose data they provide, where applicable, of the matters contained in this document. Likewise, they guarantee that they have obtained authorization to provide such data to the data controller of the website for the stated purposes.
• Shall be liable for any false or inaccurate information provided through the Website and for any direct or indirect damages this may cause to the data controller of the website or to third parties.

EXERCISE OF RIGHTS

The User may send a written request to the controller at any of the addresses indicated in the heading of this document, with the reference "Data Protection", attaching a document proving their identity, at any time and free of charge, in order to:

• Revoke any consent given.
• Access their personal data.
• Rectify inaccurate or incomplete data.
• Object to the processing of data.
• Request the erasure of their data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• Request restriction of the processing of data when any of the conditions provided for under data protection regulations are met.
• Request the portability of their data.
• Request not to be subject to automated individual decision-making, including profiling.

Users are also informed that they may, at any time, lodge a complaint regarding the protection of their personal data with the Spanish Data Protection Agency, at Calle de Jorge Juan, 6, 28001 Madrid, or at www.aepd.es.

SECURITY MEASURES

User data will be treated confidentially and with due regard for the duty of secrecy applicable to it, in accordance with applicable regulations, adopting for this purpose the technical and organizational measures necessary to guarantee the security of your data and prevent its alteration, loss, unauthorized processing or access, taking into account the state of the art, the nature of the data stored and the risks to which it is exposed.

It is also guaranteed that the processing complies with the integrity and security requirements and conditions established under current regulations.

COMMUNICATIONS

Informática y Futuro manages its own content, being either the owner of such content or authorized to publish it.

The party responsible for the database, as well as those involved at any stage of processing and/or entities to whom it has been disclosed —always with the corresponding authorization granted by the user where required— are obliged to observe professional secrecy and to adopt the levels of protection and the technical and organizational measures necessary within their means to guarantee the security of personal data, avoiding, as far as possible, unauthorized access, unlawful modification, theft and/or loss of data, in order to ensure the corresponding level of security for the website, according to the nature and sensitivity of the data provided by users of this Website.

ACCEPTANCE AND CONSENT

The User declares to have been informed of the content of the Legal Notice, Privacy Policy, cookies and contracting conditions of this website, as well as of the conditions regarding the protection of personal data, accepting and consenting to their processing by the owner in the manner and for the purposes indicated herein.

ACCURACY AND TRUTHFULNESS OF DATA

The user is solely responsible for the truthfulness and accuracy of the data they send and communicate through this website, releasing Informática y Futuro from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, currency and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form.

COMMERCIAL EMAILS

In accordance with the LSSICE, the data controller of the website does not engage in SPAM practices and therefore does not send commercial emails that have not been previously requested or authorized by the User. Consequently, in each of the Website's forms, the User has the option to give their express consent to receive our Newsletter, regardless of any specific commercial information requested.

APPLICABLE LAW AND COMPETENT JURISDICTION

Applicable regulations shall determine the laws governing, and the jurisdiction competent to hear, matters arising between the owner of the website and users. If you, as a consumer, believe your rights have been infringed, you may direct your complaints to the email address indicated in the Identification section of this website, in order to seek an out-of-court resolution of disputes.

For any dispute relating to this Platform or any other dependent on it, and provided the law so permits and the user is not considered a consumer under the terms of Royal Legislative Decree 1/2007 of 16 November, approving the recast text of the General Law for the Defense of Consumers and Users and other complementary laws, current Spanish legislation in force at the time of the dispute shall apply, with the Courts and Tribunals of the city of Madrid (Spain) having jurisdiction to resolve any conflicts arising from or related to the use of this Platform.

In the case of consumers, the parties submit to the Court corresponding to the domicile of the consumer and user.

To file complaints regarding the use of our services, you may contact us by mail at the email or postal address indicated in the "Identification" section, and we undertake to seek at all times an amicable resolution of the dispute.